FAQ

Frequently Asked Questions

Explore our concise FAQs for quick answers to common queries about our services

General

Explore our General FAQs for quick answers to common questions about our website, services, and policies

What is Kopi Chatbot?

Kopi Chatbot is a plugin designed to streamline and automate customer interactions on business platforms. Utilising pre-programmed rules or artificial intelligence, it engages with customers in real-time, 24/7, across various areas.

What is Kopi Chat API?

The Kopi Chat API (Application Programming Interface) serves as a set of definitions and protocols for building and integrating application software. For instance, integrating your system with the Kopi Chatbot API enables the creation of self-service workflows tailored to your business needs.

How does Kopi Chat works?

The functionality of Kopi Chat is akin to other chatbots on messaging channels, automating customer support, enhancing customer experience, and responding to inquiries promptly. It operates round the clock, sending messages, resolving issues, and collecting valuable data.

How to install Kopi Chat?

To install Kopi Chat, subscribe to the service, provide accurate business information in the AI Panel, and perform the integration. Templates, guides, and resources are often available to assist in the chatbot creation process. In case of installation challenges, customer support can be contacted for assistance.

How can Kopi Chat benefit my business

Kopi Chat enhances customer support, operating 24/7, and improves overall customer experiences by automating responses to inquiries, resolving issues, and collecting valuable data.

What type of businesses can benefit from using Kopi Chat?

Kopi Chat is versatile and suitable for various businesses across industries, including retail, hospitality, and service-oriented sectors.

How much does Kopi Chat cost?

The cost of Kopi Chat varies depending on the chosen package, storage capacity, user limitations, and usage duration. While building the AI chatbot may be free on some platforms, additional expenses may apply based on the selected package and if the 7-day trial limit is exceeded.

Payment

Secure and seamless transactions for premium chat experiences at Kopi Chat

What are the payment options available for Kopi Chat

Currently, Kopi Chat accepts credit/debit cards exclusively through Stripe.

Is there a free trial period for Kopi Chat, and do I need to provice information during the trial?

Yes, Kopi Chat offers a complimentary 7-day trial. To access features during the trial, users are required to provide payment information. After the trial, you’ll be prompted to select a subscription plan.

Is my payment information secure with Kopi Chat?

Kopi Chat prioritizes the security of your payment details. We employ industry-standard encryption protocols and adhere to data protection regulations to ensure the confidentiality of your sensitive information.

How can i ensure my payment is successful?

In the billing panel, an invoice is generated as a reference for your payment, detailing the purchased package and the usage start date. For any payment-related issues, please contact our customer service.

Installation

Experience Seamless Connection with Kopi Chat
Effortless Installation for Instant Connectivity

How do I subscribe to Kopi Chat?

To subscribe to Kopi Chat, visit our website, locate the subscription option, and follow the prompts to create an account and choose a suitable plan.

What information is required in the AI Panel during installation?

The AI Panel will prompt you to provide accurate and relevant information about your business, ensuring that the chatbot is customised to meet your specific needs.

Are there any templates or guides available for installation?

Yes, we provide templates, guides, and resources to assist you in the installation process. These materials are designed to make building your chatbot easier and more efficient.

What if I face difficulties during the installation process

If you encounter any challenges, our customer support team is readily available to assist you. Feel free to reach out for prompt and personalized assistance.

Can I integrate Kopi Chat with my existing systems?

Yes, Kopi Chat offers integration capabilities. You can seamlessly integrate it into your existing systems to enhance communication and workflow effciency.

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Rewiews

Customer Voices: Hear What Others Are Saying

Implementing Kopi Chat on my WordPress site was a game-changer! The AI assistant boosted user engagement, and its seamless integration made the setup a breeze. Highly recommend!
John S.

Web Developer

Kopi Chat transformed the way we connect with customers. The WordPress integration was smooth, and our clients appreciate the instant support. A valuable addition to any website!
Lisa M.

Business Owner

As a marketer, Kopi Chat’s AI capabilities added a dynamic touch to our website. Integrating it with WordPress was straightforward, and the analytics provided insightful data for our strategies. Thumbs up!
David W.

Marketing Specialist

Contact

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Address

4-2, Jalan Puteri 2/3, Bandar Puteri, 47100 Puchong, Selangor, Malaysia

Phone Number

+60163286396